User Accounts FAQ
Capital University Law School Accounts FAQ
Please visit the Information Technology Policies at: https://www.capital.edu/information-technology-policies/
Who is eligible for an email account?
Access to computer systems and networks owned or operated by Capital University is granted to university community members in good standing including: students, faculty, staff, contractors, Board of Trustees members, emeriti, and approved guests, to promote legitimate educational, research and administrative efforts in keeping with the role of Capital University as an institution of higher education.
This access is a privilege, not a right, imposes certain responsibilities and obligations, and is subject to University policies and local, state, and federal laws.
What are my responsibilities?
All Capital University computer and network account holders are responsible for taking the appropriate steps to select and secure their own accounts with passwords. Account requestors and holders should review the Capital University User Account Policy and the Capital University Password Policy for clarity and understanding of these responsibilities.
Additionally, all account holders must adhere to the University's Acceptable Use Policy (AUP). Failure to comply and/or adhere to all policies will result in your account being disabled and your access to university systems denied.
How do I get a new account?
If you are a new student, the Registrar’s office will enter your information into the database. The IT department will use this information to validate and create your new account. If you are not in the system, we cannot create an account for you within 3-5 business days.
If you are a new faculty or staff member, you must go to the Human Resources Department to have your personal and work related information added to the university's database. The IT department will use this information to validate and create your new account. If you are not in the system, we cannot create an account for you within 3-5 business days.
If you are a contractor and you are either working on projects for the university or working within Parkhurst, Aetna or Conference Services, you should submit your request for an account to the IT department.
You may visit the Law IT office or the Help Desk during our normal business hours. Law Helpdesk hours are posted at the 1st floor helpdesk. You can also contact us via e-mail at it@law.capital.edu or telephone at 614-236-6432 to submit your request. Creating accounts for contract service employees is not common, however, an account may be created based on the situation.
If I am auditing a course as a student, am I entitled to a university account?
No, university accounts are reserved for paying registered students.
How long do I have to wait for my new account?
New accounts usually take up to three business days but may take longer at the beginning of a semester.
How will I be notified that my account is ready?
The IT department will contact you, via email, to an alternative email account that is on file or by telephone when your account has been created.
We will send detailed information how to access our User Account Retrieval (UAR) site, which will then provide you with your University username and a temporary password to your account. You will need to visit https://pwchange.capital.edu/pwreset/ to change your temporary password before getting full access to your account.
What should I do if I don't receive information about my account after five business days?
If you don't receive any information about your new account after five business days, you should contact the IT department directly via telephone at 614-236-6432 or by e-mail at helpdesk@capital.edu.
How long do I get to keep my account after I graduate, withdraw or leave the university?
All accounts and content within them are the property of Capital University. If you withdraw or leave the university, your account will be deactivated immediately unless special arrangements have been made with the IT department.
If you graduate from the University, your account will remain active for 120 days after your graduation date.