This two-day workshop examines conflicts that create disruptions in the work
environment. Unresolved conflicts reduce employee productivity, disrupt the
cooperative workplace environment, and create potentially unsafe conditions.
Comprehensive conflict management programs allow employees to effectively
resolve conflicts as soon as possible in order to build better workplace
relationships, reduce the costs of workplace conflict, increase productivity,
and create an environment that values everyone.
The first day of the workshop focuses on conflict analysis, while the second
day focuses on skill building. Using a combination of exercises, lectures, and
discussions, this workshop will explore the following topics: conflict response
styles, personality types, psychological needs, interests vs. positions, stages
of team development, elements of problem-solving communication, and
comprehensive conflict management program designs. Exercises and role plays will
help participants to practice and learn skills for preventing disputes,
de-escalating conflict situations, and resolving problems.
Human Resource Mangers, Union Leaders, Managers, Employees – anyone seeking
information and skills to better understand, prevent, and manage conflicts that
arise in the workplace.
Basic conflict management theory
Ability to analyze conflict escalation
Skills for preventing and de-escalating conflict
Improved set of conflict management skills
Understanding of workplace conflict management options
Terry Wheeler, Co-Director, Center for Dispute Resolution