ExamSoft FAQ's

  • Q. Do I need to register SofTest on my computer every semester?
    A. No.  You only need to register SofTest every fall semester.  Registering ensures that your ExamSoft account is active (for 1 academic year, beginning in the fall semester) and that you are able to download and install SofTest on your laptop.  Once you register SofTest in the fall, you do not need to re-register until the following fall semester.   If you register in the spring or summer, you will need to re-register that fall semester.  In any event that you need to uninstall/reinstall SofTest on your laptop or install it on a new laptop, you will first need to remove it from your old laptop and then download, install & register SofTest on the new laptop in order to use the software on that machine.

    Q. I’ve downloaded, installed and registered SofTest on my laptop.  How do I know that it works properly before I start my exams?
    A. You can download the Mock exam or click on “Start Practice Exam” to go through a mock test environment with SofTest on your laptop to ensure the program and your laptop is functioning properly.

    Q. I did not get an email saying that my exam is available to download.  When do I receive notification that my exam is available to download?
    A. Once exam files are created and uploaded to ExamSoft; you will receive a email notification saying that it is available for download.  You will also receive a reminder email the day before your exam, stating that you have an exam file to download.

    Q. I registered for SofTest, but later realized that I am going to handwrite my exams.  I keep getting emails, reminding me to download my exam file.  Is this a problem?
    A. No, this is not an issue.  Since you originally registered in ExamSoft, as a registered user, it thinks you are using SofTest.  Since you are now handwriting your exams, you can disregard the email notifications to download your exam file.

    Q. What is the latest time that I can download the exam file on my laptop to use for my exam?
    A. You have up to 1hr before your scheduled exam to download the exam file to your laptop. This is in the “Attention” notice when you installed SofTest on your laptop.  Failure to do so will result in you having to handwrite the current exam.

    Q. Who do I talk to if I need an accommodation for my exam(s)?
    A. You will need to contact Student Services.  You can also fill out an accommodated exam schedule request form and turn it in to student services.
    - For midterm exams: You will need to turn in your form 2 weeks prior to your first scheduled midterm exam.
    - For final exams: You will need to turn in your form 30 days prior to the 1st day of each final exam period.

    Q. I have an exam conflict and need to schedule my exam at a different date/time.  What do I do?
    A. There are two exam conflict forms available.  One, is designed for those with a personal conflict; and the other is designed for those who have two exam scheduled within one 24-hour period.  Check the Records and Registration webpages for more information about these forms.

    Q. If something happens to my laptop while I’m typing, will I lose my entire typed essay?
    A. No. You will not lose all of what you’ve typed for your exam.  SofTest saves your work automatically every 60 seconds. After the exam, notify your proctor so that IT can be notified to assist you with getting your exam file on your laptop.